Customer Experience JournalTop 10 Customer Experience Improvement Tips — Know and ApplyCustomer Experience is not a new term for any marketer.6 min read·Sep 22, 2021----
Customer Experience Journal7 — Delivery Experience of AmexThe delivery experience of a brand can be a strong differentiator when combined with innovation to enhance your overall CX. Amex creates…5 min read·Mar 22, 2021----
Customer Experience Journal6 — Store Experience of AmexStore Experience is the impression you leave on your customers when they visit any of your brand stores. Customers may visit your store…5 min read·Mar 15, 2021----
Customer Experience Journal5 — Contact Center Experience of AmexContact Center Experience is the total of all the little touchpoints that a customer goes through while trying to establish contact with…5 min read·Mar 15, 2021----
Customer Experience Journal4 — Service ExperienceService Experience is the overall experience derived by a customer while participating in the service. Customer Experience is a combined…5 min read·Mar 15, 2021----
Customer Experience Journal3 — Product Experience of AmexA good product experience can have a positive impact on purchase decisions while a poor experience can lead to negative results…6 min read·Mar 13, 2021----
Customer Experience Journal2 — Brand Experience of AmexBrand Experience is an experiential marketing tactic used by brands to target their customer’s cognition and influence the way they feel…5 min read·Mar 13, 2021----
Customer Experience Journal1 — Customer Experience Amalgamation — IntroductionCustomer Experience is the sum total of all the varied experiences across all the touchpoints that are part of the customer’s journey…5 min read·Mar 13, 2021----
Customer Experience Journal4 — How pre-sales and post-sales can together create a better CX?A Delightful Customer Experience is the ultimate goal for any brand. Pre-sales and post-sales together can create moments where the…3 min read·Feb 13, 2021----
Customer Experience Journal3 — How can delightful post-sales moments lead to more customers and better pre-sales moments?Pre-sales and post-sales moments are both equally important and interconnected. These together help in improving the Customer Experience…2 min read·Feb 13, 2021----