Customer Experience Journal – Medium

Customer Experience Journal

Customer Experience Journal

Top 10 Customer Experience Improvement Tips — Know and Apply

Customer Experience is not a new term for any marketer.

6 min readSep 22, 2021

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Top 10 Customer Experience Improvement Tips — Know and Apply

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Customer Experience Journal

7 — Delivery Experience of Amex

The delivery experience of a brand can be a strong differentiator when combined with innovation to enhance your overall CX. Amex creates…

5 min readMar 22, 2021

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Customer Experience Journal

6 — Store Experience of Amex

Store Experience is the impression you leave on your customers when they visit any of your brand stores. Customers may visit your store…

5 min readMar 15, 2021

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Customer Experience Journal

5 — Contact Center Experience of Amex

Contact Center Experience is the total of all the little touchpoints that a customer goes through while trying to establish contact with…

5 min readMar 15, 2021

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5 — Contact Center Experience of Amex

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Customer Experience Journal

4 — Service Experience

Service Experience is the overall experience derived by a customer while participating in the service. Customer Experience is a combined…

5 min readMar 15, 2021

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4 — Service Experience

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Customer Experience Journal

3 — Product Experience of Amex

A good product experience can have a positive impact on purchase decisions while a poor experience can lead to negative results…

6 min readMar 13, 2021

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3 — Product Experience of Amex

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Customer Experience Journal

2 — Brand Experience of Amex

Brand Experience is an experiential marketing tactic used by brands to target their customer’s cognition and influence the way they feel…

5 min readMar 13, 2021

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Customer Experience Journal

1 — Customer Experience Amalgamation — Introduction

Customer Experience is the sum total of all the varied experiences across all the touchpoints that are part of the customer’s journey…

5 min readMar 13, 2021

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1 — Customer Experience Amalgamation — Introduction

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Customer Experience Journal

4 — How pre-sales and post-sales can together create a better CX?

A Delightful Customer Experience is the ultimate goal for any brand. Pre-sales and post-sales together can create moments where the…

3 min readFeb 13, 2021

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Customer Experience Journal

3 — How can delightful post-sales moments lead to more customers and better pre-sales moments?

Pre-sales and post-sales moments are both equally important and interconnected. These together help in improving the Customer Experience…

2 min readFeb 13, 2021

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Customer Experience Journal

Customer Experience Journal

CX Journal is a platform for deeper and meaningful exchange of thoughts, ideas & information related to the domain for CEOs, Brand, Professionals & Experts

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