Customer Experience Journal – Medium

Customer Experience Journal

Customer Experience Journal

Top 10 Customer Experience Improvement Tips — Know and Apply

Customer Experience is not a new term for any marketer.

Sep 22, 2021

Top 10 Customer Experience Improvement Tips — Know and Apply

Sep 22, 2021

Customer Experience Journal

7 — Delivery Experience of Amex

The delivery experience of a brand can be a strong differentiator when combined with innovation to enhance your overall CX. Amex creates…

Mar 22, 2021

Mar 22, 2021

Customer Experience Journal

6 — Store Experience of Amex

Store Experience is the impression you leave on your customers when they visit any of your brand stores. Customers may visit your store…

Mar 15, 2021

Mar 15, 2021

Customer Experience Journal

5 — Contact Center Experience of Amex

Contact Center Experience is the total of all the little touchpoints that a customer goes through while trying to establish contact with…

Mar 15, 2021

5 — Contact Center Experience of Amex

Mar 15, 2021

Customer Experience Journal

4 — Service Experience

Service Experience is the overall experience derived by a customer while participating in the service. Customer Experience is a combined…

Mar 15, 2021

4 — Service Experience

Mar 15, 2021

Customer Experience Journal

3 — Product Experience of Amex

A good product experience can have a positive impact on purchase decisions while a poor experience can lead to negative results…

Mar 13, 2021

3 — Product Experience of Amex

Mar 13, 2021

Customer Experience Journal

2 — Brand Experience of Amex

Brand Experience is an experiential marketing tactic used by brands to target their customer’s cognition and influence the way they feel…

Mar 13, 2021

Mar 13, 2021

Customer Experience Journal

1 — Customer Experience Amalgamation — Introduction

Customer Experience is the sum total of all the varied experiences across all the touchpoints that are part of the customer’s journey…

Mar 13, 2021

1 — Customer Experience Amalgamation — Introduction

Mar 13, 2021

Customer Experience Journal

4 — How pre-sales and post-sales can together create a better CX?

A Delightful Customer Experience is the ultimate goal for any brand. Pre-sales and post-sales together can create moments where the…

Feb 13, 2021

Feb 13, 2021

Customer Experience Journal

3 — How can delightful post-sales moments lead to more customers and better pre-sales moments?

Pre-sales and post-sales moments are both equally important and interconnected. These together help in improving the Customer Experience…

Feb 13, 2021

Feb 13, 2021

Customer Experience Journal

Customer Experience Journal

CX Journal is a platform for deeper and meaningful exchange of thoughts, ideas & information related to the domain for CEOs, Brand, Professionals & Experts

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