Customer Experience JournalTop 10 Customer Experience Improvement Tips — Know and ApplyCustomer Experience is not a new term for any marketer.Sep 22, 2021Sep 22, 2021
Customer Experience Journal7 — Delivery Experience of AmexThe delivery experience of a brand can be a strong differentiator when combined with innovation to enhance your overall CX. Amex creates…Mar 22, 2021Mar 22, 2021
Customer Experience Journal6 — Store Experience of AmexStore Experience is the impression you leave on your customers when they visit any of your brand stores. Customers may visit your store…Mar 15, 2021Mar 15, 2021
Customer Experience Journal5 — Contact Center Experience of AmexContact Center Experience is the total of all the little touchpoints that a customer goes through while trying to establish contact with…Mar 15, 2021Mar 15, 2021
Customer Experience Journal4 — Service ExperienceService Experience is the overall experience derived by a customer while participating in the service. Customer Experience is a combined…Mar 15, 2021Mar 15, 2021
Customer Experience Journal3 — Product Experience of AmexA good product experience can have a positive impact on purchase decisions while a poor experience can lead to negative results…Mar 13, 2021Mar 13, 2021
Customer Experience Journal2 — Brand Experience of AmexBrand Experience is an experiential marketing tactic used by brands to target their customer’s cognition and influence the way they feel…Mar 13, 2021Mar 13, 2021
Customer Experience Journal1 — Customer Experience Amalgamation — IntroductionCustomer Experience is the sum total of all the varied experiences across all the touchpoints that are part of the customer’s journey…Mar 13, 2021Mar 13, 2021
Customer Experience Journal4 — How pre-sales and post-sales can together create a better CX?A Delightful Customer Experience is the ultimate goal for any brand. Pre-sales and post-sales together can create moments where the…Feb 13, 2021Feb 13, 2021
Customer Experience Journal3 — How can delightful post-sales moments lead to more customers and better pre-sales moments?Pre-sales and post-sales moments are both equally important and interconnected. These together help in improving the Customer Experience…Feb 13, 2021Feb 13, 2021